Privacy Policy

Synchromedics LLC Privacy Policy – US Only

This Privacy Policy applies to residents of the United States. This Privacy Policy explains how Synchromedics LLC ("Synchromedics") handles personal information that we collect online, through our websites and applications (apps) and through our offline interactions with you (collectively, the "Synchromedics Services"). This Privacy Policy does not apply to information collected from residents of countries other than the United States, or to third-party websites to which Synchromedics may link. Your use of Synchromedics Services which link to this Privacy Policy are subject to this Privacy Policy and the Terms of Use.

Please read this Privacy Policy before using the Synchromedics Services or submitting personal information to us.

On occasion, Synchromedics may offer apps, special programs, activities, events or promotions ("Programs") that have unique or additional specific terms, privacy notices and/or consent forms that explain how any information you provide will be processed in connection with the Programs. You should review the applicable terms before interacting or participating in the Programs.

Personal Information

"Personal information" is information that identifies you as an individual or relates to an identifiable individual. Examples of personal information include your name, your postal address and your telephone number.

How Does Synchromedics Collect Personal Information?

Synchromedics collects information in a few different ways:

Information you submit or choose to provide
Information you give us permission to collect from you or another source
From Health Care Professionals
Through our websites and mobile apps
From contract research organizations and clinical trial investigators
From your participation in Synchromedics programs or clinical trials
From third party service providers, data brokers or business partners
From industry and patient groups and associations
Automatically from devices you use to connect to Synchromedics Services (See "Cookies and Other Tools" below)
Information provided by Synchromedics partners
From public sources including, but not limited to, social media and other websites that enable social sharing
Information from government agencies, public or third party information sources

From time to time, we may use or augment the personal information we have about you obtained from other sources, such as public databases, social media platforms and other third parties. We may also combine information we get from a third-party with information we already have, and we may combine information that we have collected offline with information we collect online.

If you choose to submit any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Policy.

Information Synchromedics Collects

Synchromedics may collect the following information, depending on what product and service you use:

Contact information and preferences (such as name, email address, mailing address, phone number, and emergency contact information)
Biographical and demographic information (such as date of birth, age, gender, ethnicity, marital status, and sexual orientation)
Health and medical information (such as medical insurance details, information about physical and mental health conditions and diagnoses, treatments for medical conditions, genetic information, family medical history and medications an individual may take, including the dosage, timing, and frequency) we collect in connection with managing clinical trials, conducting research, providing patient support programs, distributing and marketing our products, managing compassionate use and expanded access programs and tracking adverse event reports
Information regarding parents or legal guardians
Any information you provide in connection with applying to or participating in a patient assistance or support program (such as financial need information)
Payment-related information we need to complete a transaction (such as credit card number and financial account information)
Username and password that you may select in connection with establishing an account on our websites or mobile apps
Your photograph, social media handle or digital or electronic signature
Publicly available information
Internet activity, such as your Internet Protocol ("IP") address, browsing history, your search history and information on your interaction with the Synchromedics Services and our advertisements
Device information
Geolocation data, e.g., your physical location or movements (See "Cookies and Other Tools" below)
Inferences drawn from other personal information listed above, to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes
Any adverse event information

If you are a Health Care Professional, we may also collect:

Professional credentials, educational and professional history, institutional and government affiliations, information included on a resume or curriculum vitae, education and work history (such as work experience, education and languages spoken)
Information about the Synchromedics programs, products and activities with which you have engaged
Details about our interactions with you, your prescribing of our products and the agreements you have executed with us; including remittance or other financial information
Any information you choose to provide about yourself or your household
Information collected in connection with Synchromedics hosted events or activities you attend or participate in
Publicly-available information related to your practice, such as license information, disciplinary history, prior litigation and regulatory proceedings, and other due diligence related information

How Does Synchromedics Use Personal Information?

How Synchromedics uses your information depends on how you interact with the Synchromedics Services. Generally, Synchromedics may also use your information to:

Provide our products and services to you and make them better
Develop new products and services
Fulfill your requests
Provide customer service
Send you administrative communications regarding Synchromedics's products or Synchromedics Services
Notify you about special promotions or offers that may be of interest to you
Invite you to participate in surveys about our products or services
Better understand the interests of our customers and visitors who use Synchromedics Services
Maintain Synchromedics' online services such as websites and apps
Monitor, detect and prevent fraud, improper activity and ensure Synchromedics' policy compliance
Conduct research including secondary and follow-on research
Determine an individual's eligibility to participate in Synchromedics programs or clinical trials
Process payments
Evaluate how you and other users interact with our online services
Protect Synchromedics and our users
Secure our online services including our network, websites and apps
Conduct audits related to our current interactions with you
Debug the site and service to identify and repair errors that impair existing intended functionality
Defend ourselves in litigation and investigations and to prosecute litigations
Comply with our legal and regulatory obligations

Synchromedics may also use information collected from you or about you to offer you customized content, including to:

Recognize new or past visitors to our websites or apps
Remember your personal preferences
Show you more relevant and meaningful advertisements based on your interests

We may aggregate and/or de-identify data about customers and site visitors and use it for any purpose, including product and service development and improvement activities.

Does Synchromedics Share Personal Information?

Synchromedics may share your information within the Synchromedics family of companies.

We do not sell your personal information. However, we share personal information with our vendors, contractors, business and service partners, or other third parties (collectively, "Service Providers"). Examples of Service Providers include analysis firms, advertisers, payment processing companies, customer service and support providers, email, IT services and SMS vendors, web hosting and development companies and fulfillment companies. Service Providers also include our co-promotion partners for products that we jointly develop and/or market with other companies.

Some Service Providers may collect personal data on behalf of Synchromedics. These third parties may be provided with access to personal data needed to perform their functions. In addition, Synchromedics' practice is to require its Service Providers to keep your personal information confidential and to use personal information only to perform functions for Synchromedics.

If Synchromedics sells all or part of one of its product lines or divisions, your information may be transferred to the buyer. Synchromedics reserves the right to disclose your information to respond to authorized information requests from government authorities, to respond to valid judicial requests, to address national security situations, to provide security and investigate potential fraud, or when otherwise required by applicable law.

Synchromedics may also disclose your personal information as required by law to any competent law enforcement body, regulatory or government agency, court or other third party where we believe the disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request or legal process served on us, or to protect the safety, rights, or property of our customers, the public, Synchromedics or others, and to exercise, establish or defend Synchromedics' legal rights.

Synchromedics may also disclose aggregate or de-identified data that is not personally identifiable to third parties for any purpose.

Cookies and Other Tools

Synchromedics and its Service Providers collect information about you by using cookies, tracking pixels, web beacons and other technologies (collectively, "Tools"). We use this information to better understand, customize and improve user experience with our websites, services and offerings as well as to manage our advertising. This information can make your use of our Synchromedics Services easier and more meaningful by allowing Synchromedics and our Service Providers to provide better service, customize sites based on consumer preferences, compile statistics, provide you with more relevant advertisements based on your interests, analyze trends and otherwise administer and improve our Synchromedics Services. If we have collected your personal information, we may associate this personal data with information gathered through the Tools.

Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to prevent your browser from accepting cookies.

Here are some of the types of information collected when visiting Synchromedics Websites:

Log data: When you use Synchromedics websites and apps, our servers automatically record information ("log data"), including information that your browser sends whenever you visit a website or app or your mobile app sends when you are using it. This log data may include your Internet Protocol address, the address of the webpages you visited that had Synchromedics features, browser type and settings, the date and time of your request, how you used websites and cookie data.
Cookie data: Depending on how you are accessing Synchromedics' online Services, we and our Service Providers may use "cookies" (a small text file sent by your computer each time you visit our sites, unique to your Synchromedics account or your browser) or similar technologies, to record log data. When we use cookies, we may use "session" cookies (that last until you close your browser) or "persistent" cookies (that last until you and/or your browser delete them).
Device information: We may also collect information about the device you are using to access our Synchromedics Services, including what type of device it is, what operating system you are using, device settings, unique device identifiers and crash data.

Interest Based Advertising

Synchromedics hopes to deliver to you advertising for products and services you need or want. Synchromedics, its vendors and partners, use common tracking tools, such as cookies, pixels, web beacons, and similar technologies, to automatically collect information about users for purposes of enhancing their online experience and delivering more meaningful advertisements. Like many companies, Synchromedics may also utilize third-party advertising vendors and other partners to collect this information.

SMS Communications

Synchromedics LLC may send text (SMS) messages to individuals who have opted in, such as appointment reminders, alert notifications, and service-related updates. Message and data rates may apply. Message frequency varies. You may opt out of SMS messages at any time by replying "STOP" to any message or by contacting us at info@synchromedics.com. For help, reply "HELP" or contact us at info@synchromedics.com.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Your Privacy Choices

You can take yourself off our email or other contact lists by contacting us at info@synchromedics.com. You may also opt-out of marketing communications by following the unsubscribe instructions in any marketing email you receive.

How Does Synchromedics Secure Personal Information?

Synchromedics takes reasonable steps to help protect personal information we collect in connection with the Synchromedics Services. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. Synchromedics employs industry-standard security measures including AES-256 encryption, SOC 2 Type II compliance, and ISO 27001 certification. We conduct regular security audits and penetration testing to ensure the integrity of your data.

Children's Privacy

Synchromedics Services are not directed to children under the age of thirteen (13). Synchromedics does not knowingly collect information from children under the age of 13. If a parent or guardian is made aware that a child under the age of 13 has provided us with personal data without their consent, that parent or guardian should contact us at info@synchromedics.com and we will delete such information from our files within a reasonable time.

Changes to This Privacy Policy

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

Email: info@synchromedics.com